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Zero Attrition: Focused on customer relationships Zero Attrition software helps companies gain maximum profitability from their customer base by continually examining customer value and providing appropriate treatment decisions. Behind the development and delivery of
our products and services lies our philosophy of eCVM
or Enterprise Customer Value Management. eCVM combines elements of Customer
Relationship Management (CRM), predictive Customer Relationship Management
(pCRM), and risk management to create a powerful approach to customer
care. When eCVM is embraced the benefits are
numerous: accurate and up-to-date information is shared across the organization,
customer behaviour is not only tracked but also predicted, appropriate
decisions are recommended, and consistent actions are taken. Operating as an Application
Service Provider (ASP), Zero Attrition delivers its software solutions
on a transactional basis. The ASP model allows clients to implement the
software very quickly across their entire enterprise without making a
large investment in technology infrastructure.
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