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Profit from effective customer management
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Based on a philosophy
of eCVM, Zero Attrition's Enterprise Solution Suite is designed
to manage your customer relationships - from pre-acquisition through
to retention - for maximum profitability.
The powerful and responsive decision
generating capabilities allow you to import information from any
internal or external source for segmentation, analysis and scoring.
In seconds, you can determine credit risk, profitability potential
and attrition potential - and generate corresponding actions that
are implemented consistently throughout your organization. And because
we deliver our solutions through the Internet,
we're able to offer a pay-per-use model that keeps your costs low.
The Enterprise Solution Suite
can help you:
| INCREASE |
Cash flow & profitability
Revenue per customer
Speed of customer acquisition
Customer satisfaction
Responsiveness to market changes
Return on marketing dollars spent |
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| REDUCE |
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Customer attrition
Operational expenses
Credit risk exposure
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The power is in your hands
Zero Attrition's powerful and easy-to-use features let you create
and implement sophisticated decision trees in minutes and without
involvement from your IT department. Using drag-and-drop tools,
simply choose your data sources, apply segmentation, use optional
analytical tools such as predictive models, and set your decisions.
Implementation and results are immediate. With Zero Attrition, slow
and expensive decision development is a thing of the past.
Consistency is key
Building on our eCVM philosophy, Zero Attrition
software ensures that each facet of your organization treats customers
consistently and in accordance with their current value throughout
the customer life cycle. The software also ensures that similar
customers receive similar treatment to create consistency across
market segments.
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| Each
component of the Enterprise Solution Suite addresses one area
of the customer life cycle. You can choose individual components,
or use all three to create a powerful and comprehensive system. |
| cRisk™ |
Use cRisk to accurately
identify customers as high potential or high risk during assessment
and acquisition phases.
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| cValue™ |
Use cValue to continually
monitor current customers and provide decisions that will maximize
profits or minimize risk.
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| cRecovery™
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| Use cRecovery to
make retention decisions about customers who are leaving, falling
behind on payments, or failing to produce expected value. |
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Current decisions for current situations
The actions you take must match the situation at hand in order to be effective.
That's why, based on the eCVM philosophy, our
software constantly reassesses customer value throughout the customer
life cycle to help you keep pace with customer, product and market changes.
You snooze, you lose
In intensely competitive markets with high customer turnover, responsiveness
is essential. You need to be on your toes, making fast decisions about
which customers to acquire, and reacting quickly to the on-going evolution
of your existing customers. Luckily, Zero Attrition's software can deliver
real-time decisions at the very moment you're interacting with the customer,
as well as decisions at scheduled intervals with batch processing. As
a result, your customer acquisition rates improve, customer satisfaction
increases, and customer attrition decreases.
Integration is easy
Zero Attrition software easily integrates with any billing, CRM or enterprise
software you might have. Our software also integrates with all internal
or external data sources, including suppliers of commercial and consumer
credit data.
Key features of the Zero Attrition suite
- Real-time processing for individual
customers
- Batch processing for customer portfolio
segments
- Pre-built interfaces to major suppliers
of consumer & commercial data
- Ability to incorporate an unlimited
number of data sources (internal or external)
- Sophisticated segmentation capabilities
- Ability to derive new characteristics
from existing data for segmentation
- Ability to assess credit risk, profit
potential and attrition potential separately or together
- Hosting of multiple predictive models
- 'What if' scenario testing
- Champion & challenger feature to
test current decision strategies against new ones
- Cross-check feature to scout internal
data sources for previous records on the customer
- Product and service cross-selling capabilities
- An array of reporting features
Call or e-mail us
today for a free product demonstration and we'll show you how the Enterprise
Solution Suite can make a profitable difference in your environment.
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