Should we fight to keep this customer?

When customers are on the verge of leaving you, have let their accounts lapse into delinquency, or have simply not performed as profitably as expected, cRecovery can help. cRecovery reassesses future profit and attrition potential, and predicts the likelihood of receiving payment. Based on the resulting value, you'll be able to identify those customers who are worth hanging onto - and those who aren't - and to take appropriate action. cRecovery can also help you take steps to improve your chances of getting paid.

cRecovery in real-time

• Manages individual customer migration: recalculates profitability and attrition potential, delivers decisions
• Optimizes receivables management: gathers additional information about delinquent customers, analyzes customer propensity to pay, delivers decisions
• Optimizes individual cross-selling: offers new products and services if customer is unhappy with current offerings, migrates high risk customers to more affordable offerings

cRecovery in batch mode

• Manages portfolio migration: recalculates profitability and attrition potential, delivers decisions
• Optimizes receivables management: analyzes portfolio's propensity to pay, delivers decisions
• Optimizes portfolio cross-selling: targets specific customers with new products and services if customers are unhappy with current offerings, migrates high risk customers to more affordable offerings
• Manages attrition: identifies unprofitable customers, delivers decisions
  

<< Go to cValue, the previous step in the customer life cycle
<< Go to cRisk, the first step in the customer life cycle
<< Go to an overview of the full software suite

For more detailed information about our products, or to schedule a live demonstration, please call or e-mail us.